Refund Policy

1. Overview

This Refund Policy explains the conditions under which Vitabeauty ("we", "us", or "our") provides refunds for educational products, programs, challenges, and consulting services purchased through our website at vitabeauty.world or via direct arrangement.

We aim to handle all refund requests fairly and in accordance with the Australian Consumer Law (ACL), which provides statutory guarantees for consumers regarding the quality and fitness of services. Nothing in this policy limits your rights under the ACL where applicable.

For refund enquiries, contact us at touch@vitabeauty.world or +61 3 9320 5822. Our business address is Queen St, Melbourne VIC 3000, Australia.

2. Scope of This Policy

This policy applies to paid services offered by Vitabeauty, including:

• Educational products such as written guides and digital planning resources.
• Structured programs and challenges focused on day planning methods for freelancers and creative professionals.
• Consulting and guidance sessions delivered remotely or in person.
• Personalised planning templates and organisational tools (non-medical).

Free content available on our website, including articles and informational pages, is not subject to this Refund Policy as no payment is involved.

3. Digital Educational Products

For digital products delivered electronically upon purchase, the following refund terms apply:

• Full refund available within 14 days of purchase if you have not accessed or downloaded more than 20% of the product content.
• Partial refund may be considered within 30 days if you demonstrate that the product materially differs from its published description.
• No refund is available after 30 days from the date of purchase, except where required by the Australian Consumer Law.

To request a refund for a digital product, email touch@vitabeauty.world with your order confirmation, purchase date, and reason for the request. We will review your request within 5 business days and notify you of the outcome.

4. Programs and Challenges

Structured programs and challenges that span multiple weeks have specific refund conditions based on program duration and delivery format:

• Programs of 14 days or less: full refund available if requested within 7 days of program start and before completing more than 25% of program modules.
• Programs of 15 to 30 days: full refund available if requested within 10 days of program start and before completing more than 20% of program modules.
• Programs exceeding 30 days: refund eligibility is assessed on a case-by-case basis considering the portion of content accessed and services already delivered.

Program participation records, including module access logs, are used to determine eligibility. We will provide clear documentation of our assessment when responding to your request.

5. Consulting and Guidance Sessions

Consulting sessions are scheduled by appointment. Refund terms for consulting services are as follows:

• Cancellation more than 48 hours before the scheduled session: full refund or free rescheduling at your choice.
• Cancellation between 24 and 48 hours before the session: 50% refund or one free rescheduling within 30 days.
• Cancellation less than 24 hours before the session or non-attendance without notice: no refund, though rescheduling may be offered at our discretion.
• If we cancel a session: full refund or priority rescheduling at your choice.

If you are dissatisfied with a completed consulting session, contact us within 7 days describing the specific concern. We will review whether the session met the agreed scope and may offer a partial refund, a complimentary follow-up session, or another appropriate remedy.

6. Personalised Plans

Personalised planning templates and organisational tools are prepared based on information you provide. Refund terms include:

• Full refund available if you cancel before work on your personalised plan has commenced.
• Partial refund of up to 50% if you cancel after initial consultation but before final delivery of the plan.
• Once the final personalised plan has been delivered, refunds are available only if the deliverable materially differs from what was agreed in writing during the consultation.

Personalised plans are non-medical organisational tools. Refund requests based on productivity outcomes are not accepted, as we do not guarantee specific results from applying planning methods.

7. Australian Consumer Law Guarantees

Under the Australian Consumer Law, consumers are entitled to guarantees that services are provided with acceptable care and skill, are fit for purpose, and match their description. If a service fails to meet these guarantees, you may be entitled to a remedy including repair, replacement, or refund.

Our Refund Policy operates alongside these statutory rights. Where the ACL provides greater protection, those rights take precedence. Major failures entitle you to choose a refund or compensation. Minor failures may be remedied through correction of the service within a reasonable time.

8. Non-Refundable Items and Situations

Refunds are generally not provided in the following circumstances:

• Change of mind after the applicable refund window has expired.
• Dissatisfaction based on productivity outcomes, as our services provide educational content and guidance without outcome guarantees.
• Failure to attend scheduled sessions without providing the required cancellation notice.
• Products or services obtained through unauthorised third-party resellers.
• Requests made after the maximum refund period specified for each product category, except where ACL rights apply.

9. Refund Request Process

To request a refund, follow these steps:

• Email touch@vitabeauty.world with the subject line "Refund Request" and include your full name, order or booking reference, purchase date, and detailed reason for the request.
• We acknowledge receipt within 2 business days and may request additional information to assess your request.
• A decision is communicated within 10 business days of receiving all required information.
• Approved refunds are processed within 10 business days of approval to the original payment method.

Bank processing times may add 3 to 10 additional business days before funds appear in your account. We are not responsible for delays caused by financial institutions.

10. Partial Refunds and Credits

In situations where a full refund is not applicable but we recognise a legitimate concern, we may offer:

• A partial refund proportional to the portion of the service not yet delivered.
• Store credit equal to the refund amount, valid for 12 months, applicable to any Vitabeauty service.
• A complimentary upgrade to a different educational product of equivalent value.

Alternative remedies are offered at our discretion and require your acceptance before being applied.

11. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks initiated without prior communication may delay resolution and may affect your eligibility for future services.

We cooperate with payment providers during dispute investigations and provide documentation of service delivery, communication records, and applicable policy terms to support fair resolution.

12. Data Handling After Refunds

When a refund is processed, we retain transaction records as required by Australian tax and accounting laws for up to 7 years. Personal data associated with refunded purchases is handled according to our Privacy Policy. Access to digital products is revoked upon full refund completion.

13. Changes to This Policy

We may update this Refund Policy to reflect changes in our services or legal requirements. The date at the top of this page indicates the most recent revision. Changes apply to purchases made after the updated policy is published. Purchases made before a policy change remain subject to the policy in effect at the time of purchase.

14. Contact Information

For refund requests or questions about this policy, contact:

Vitabeauty
Queen St, Melbourne VIC 3000, Australia
Email: touch@vitabeauty.world
Phone: +61 3 9320 5822